Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Personal information you provide (name, email, contact details)
• Account information and credentials
• Usage data and analytics
• Communication records and preferences
• Device and browser information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI services and products
• Process transactions and deliver requested services
• Send important notices, updates, and support communications
• Personalize your experience and content recommendations
• Conduct research and development for AI technologies
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations
• For legal compliance or to protect our rights
• In connection with a business transaction or merger
• In aggregated or de-identified form for research purposes

4. Data Security and Retention

We implement robust security measures to protect your information:

• Industry-standard encryption for data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication systems
• Employee training on data protection practices

We retain your information only as long as necessary to provide services or as required by law.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your personal information (right to be forgotten)
• Restrict or object to processing
• Data portability
• Opt-out of marketing communications

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences, though this may affect some functionality of our services.

7. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including compliance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@craftlabs.tech

For data protection matters in the EU, you may also contact our Data Protection Officer at: dpo@craftlabs.tech